Support Team

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Latest activity by Support Team
  • Support Team created an article,

    DO YOU SEND ORDERS IN BOXES?

    At Wildfire Shoes we are committed to sustainable packaging and reducing our carbon footprint. If you would like your shoes to come in a box, just let us know in the checkout. Alternatively, we wil...

  • Support Team created an article,

    DO I HAVE TO BECOME A MEMBER TO PLACE AN ORDER?

    As much as we’d love to have you register with us online, you can place an order as a guest shopper. But keep in mind that shopping as a guest means we won’t remember you as a member, and you could...

  • Support Team created an article,

    MY COUPON CODE WON'T WORK ONLINE! WHAT DO I DO?

    If you are having problems entering the coupon code at checkout, try copying and pasting the code as it appears in your browser rather than retyping. Failing that, you can email us at shoes@wildfir...

  • Support Team created an article,

    I FORGOT MY PASSWORD!

    Don’t worry there’s no need to panic. If you’ve forgotten your password, head to the ACCOUNT link at the top of the page and click on the ‘Forgot Password?’ link. After that, just enter the email y...

  • Support Team created an article,

    EARRING RETURNS, EXCHANGES, AND REFUNDS

    Wildfire will happily refund faulty products, but we do not allow earrings to be exchanged or returned for a change of mind purchase. If you enclose a receipt, we will reimburse your postage fees o...

  • Support Team created an article,

    WHAT COUNTS AS A FAULT?

    A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as “faulty”.

  • Support Team created an article,

    OUR REFUND/EXCHANGE POLICY FOR ZIP PAYMENTS

    Did you pay for your Wildfire order using your Zip account? Our official exchange and refund form is available upon request via our contact form. Once you’ve completed the form, you can send your o...

  • Support Team created an article,

    OUR REFUND & EXCHANGE POLICY FOR AFTERPAY PAYMENTS

    Do you need to return a Wildfire order made through Afterpay? No stress! You can send your order back to our online store for a refund or exchange. Please note the style(s) must be posted back to t...

  • Support Team created an article,

    OUR REFUND POLICY FOR CREDIT CARD PAYMENTS

    All online purchases are entitled to an exchange or refund in accordance with Wildfire’s returns and exchange policy by mail. For all mailed exchanges and refunds, an exchange/refund form is availa...

  • Support Team created an article,

    CHANGED YOUR MIND?

    Wildfire Shoes is happy to provide a full refund, exchange or gift card for change of mind purchases. We do not place time frame limitations on returns where a receipt is provided and the garment h...